FAQs
Explore answers to your most pressing questions about our clothing line and shopping experience.
General Questions
What is Vallen 22?
Vallen 22 is a modern clothing brand that offers stylish and high-quality apparel for all occasions.
Where is Vallen 22 based?
We are headquartered in Chattanooga, TN and ship our products worldwide.
How can I contact customer support?
You can email us at support@Vallen22.com
Does Vallen 22 have physical stores?
NO, we currently operate exclusively online.
How do I subscribe to your newsletter?
Scroll to the bottom of our website and enter your email to sign up for the latest updates and exclusive promotions.
Ordering and Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting our support team.
Can I place an order without creating an account?
Yes, we offer guest checkout, but creating an account allows for faster checkout and access to your order history.
What should I do if my payment fails?
Double-check your payment details, ensure sufficient funds, and try again. If the issue persists, contact our support team.
Can I use multiple discount codes on a single order?
No, only one discount code can be applied per order.
Shipping and Delivery
How long does shipping take?
Standard shipping takes 7-14 business days. Due to us not having inventory setup yet. (We apolgize in advance)
Do you offer international shipping?
Yes, we ship to most countries worldwide.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. Use this number to track your order on the courier's website.
What should I do if my order is delayed?
Check the tracking information first. If there’s no update or a significant delay, contact our support team for assistance.
What are the shipping fees?
Shipping fees vary based on your location and selected shipping method. Fees are calculated during checkout.
If you are based in the United States or Canada, shipping is free.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unwashed items in their original condition. Visit our Refund Policy for full details.
How do I initiate a return?
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Can I exchange an item?
We don’t process direct exchanges. To exchange an item, return the original product and place a new order.
